FAQs

When will I receive my order?

Answer: Please allow 3 - 5 business days for order processing and verification Please allow up to 7-10 business days for delivery to arrive. If you still have not received your purchase after 3 weeks please notify Info@Freshdirectclothing.com

How much is shipping ?

All USA orders are shipped via UPS, USPS or Fedex. All international orders are shipped via UPS, Fedex or DHL. Carriers are selected based on the most efficient delivery. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All Florida residents will incur sales tax as set by the State of Florida and/or the County to which your delivery will be shipped. Please contact Info@Freshdirectclothing.com if you have any questions.

 What is your Return / exchange Policy ?

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

*SPECIAL CIRCUMSTANCE

In the event of our sales team making an exception, our buyer will have 15 days from the date of delivery to cancel the purchase, return the products (in mint condition) and we can initiate the refund process upon receiving the merchandise. A 15% restocking fee will apply to the order and shipping is non-refundable. Claims may be escalated to a sales team specialist, if the sales team sees fit.

How can i trust my information on this site ?

Answer:  We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail Info@Freshdirectclothing.com